Should you exhaust your free pages under the Free plan or reach the monthly page limit on your paid subscription, adding credit will enable you to continue utilizing Fax.Plus services seamlessly, ...

Credits may be deducted from your account for unsuccessful fax attempts due to telecom operators charging for call duration, regardless of the fax transmission's outcome. To understand the specific...

If you've noticed a double billing for your monthly subscription, it's important to understand how subscription renewals and billing cycles work. When you subscribe to a monthly plan, the billing c...

If you are a member of the Enterprise account on Fax.Plus or Sign.Plus and need to update your credit card information, but find that you don't have direct access to payment methods in your Dashboa...

Fax.Plus offers a range of subscription plans tailored for individuals and teams. For more information, please explore the details provided on our pricing page.After you've determined the plan that...

Our company is based in Geneva, Switzerland, and therefore, we can provide you with a W8 form instead.💬 To obtain the W8 form for Alohi, please get in touch with us. Our support team is ready to pr...

Yes, you can send more faxes with the Free plan by using a pay-as-you-go option. This allows you to purchase additional credits as needed, beyond the limitations of the Free plan, to continue sendi...

If you notice an international charge on your bank account, it's essential to understand that this fee is not levied by Alohi. Our business operations are based in Switzerland, and some card provid...

Who can use this feature? Available on Professional, Business, and Enterprise plans. Accessible to Owners and Admins on Web App. The Total Seats refers to the maximum number of account members th...

If you decide to discontinue your paid plan, you have the option to cancel it through your Sign.Plus account panel. Follow these steps to cancel your subscription: Login to your Sign.Plus account,...

There are different reasons why your payment may fail when adding credit or buying a plan. Geographical Limitations Alohi is located in Geneva, Switzerland. Your bank may have geographical limitati...

To renew your plan, you can either use the Fax.Plus credits you have already purchased, or alternatively, you can opt for automatic deduction of the plan renewal amount from your default payment ...

Follow these steps to downgrade your subscription: Login to your Fax.Plus account, and go the Profile section on your Dashboard. Under the tab for Plan & Billing, find the box for Plan Details. Cl...

If you decide to discontinue your paid plan, you have the option to cancel it through your Fax.Plus account panel.In addition to the paid plans, Fax.Plus provides a Free plan. This plan allows user...

Your default payment method is used for plan renewals. You can easily adjust your default payment method or update your existing payment details.For additional information regarding how to add a pa...

A default payment method is employed for the automatic renewal of your plan at the end of each month. When you add credit to your account or procure a plan via Android or the Web, your credit...

Follow these steps to check the number of pages remaining in your monthly subscription: Web App iOS & Android Login to your Fax.Plus account, and go the Profile section on your Dashboard. Under ...

Once you sign up for Sign.Plus or Fax.Plus and verify your account, a default currency is assigned to your profile. We currently support US Dollar, Euro, Swiss Franc, and British Pound (Pound Sterl...

To renew your plan, you can either use the Fax.Plus credit you’ve already purchased or have us automatically deduct the amount needed for plan renewal from your default payment method. To renew you...

If you've previously added your credit card as a payment method and need to update the card number, the process involves adding your new credit card number as a new payment method. Afterward,...

Follow these steps to obtain your printable invoice: Login to your Sign.Plus or Fax.Plus account, and go to the Profile section on your Dashboard. Find the tab for Plan & Billing, look for t...

Tip: If you're using Fax.Plus on Android or iOS, you should open the following URL in your mobile browser: https://app.fax.plus/redeem. Then, simply follow the steps mentioned below. Follow these...

Follow these steps to subscribe to a paid plan on Fax.Plus: Web App iOS & Android Login to your Fax.Plus account, and go the Profile section on your Dashboard. Find the tab for Plan & Billing. U...

Follow these steps to access your payment history: Web App iOS & Android Fax.Plus Login to your Fax.Plus account, and go the Profile section on your Dashboard. Find the tab for Plan & Billing, a...

Upon buying additional credits or making direct purchases from Fax.Plus, you will have a Cooling-Off Period of 24 hours, during which you can cancel your purchase. However, this Cooling-Off Period ...

If you come across the message "Your card does not support this type of purchase," while attempting make a purchase, there could be different reasons why you may get this error. Some debit cards r...

You have the flexibility to choose from a range of payment methods for upgrading your Fax.Plus or Sign.Plus plan or adding credit to your Fax.Plus account. These options include credit cards ...

We have curated a collection of frequently asked questions to provide you with clarity and assurance regarding our billing when sending faxes. Can I get charged for failed faxes? For e...

Sign.Plus offers a range of subscription plans tailored for individuals and teams. For more information, please explore the details provided on our pricing page.After you've determined the plan tha...

Your payment details are used for plan renewals and managing recurring payments for Alohi products. By keeping your payment information current, you ensure the seamless continuity of your subscript...