Adding credit lets you keep sending faxes without interruption - whether you've used up your free pages on the Free plan or hit your monthly page allowance on a paid subscription.Follow these steps...

If you are a Fax.Plus user on the Basic plan with an active subscription and remaining credits, you may wonder how to delete your account data. This article explains why account deletion is only po...

All subscription plans renew automatically on a monthly or yearly basis, depending on the plan selected at the time of purchase. By subscribing to an Alohi paid plans (Fax.Plus, Sign.Plus, Dial.Plu...

If you need a Sign.Plus invoice that includes your company name, Tax ID/VAT number, or billing address (for tax filing or accounting), here's how.How to add billing information during purchaseWhen ...

I signed up for Sign.Plus by mistake. How do I cancel and get a refund?We hear this from time to time, and we understand the confusion. Fax.Plus and Sign.Plus share the same Alohi account login, wh...

If you previously had a Fax.Plus subscription and want to come back, you can reactivate your old account. What's possible depends on how long ago you cancelled.If you cancelled within the last 30 d...

Unfortunately, the area code you've selected is currently unavailable due to a temporary backorder. We are actively working with our carriers to address this issue. Our inventory is usually restock...

Your next renewal date — when you'll be charged again — is shown in your Fax.Plus account. Here's where to look.Web App Log in to Fax.Plus at app.fax.plus. Go to Settings → Plan & Billing → Plan De...

We hear this often, and we get why it's frustrating. Here's the short answer and what to do.Why this happensFax.Plus uses the global telecom network to deliver faxes. When your fax connects to the ...

Who can use this feature? Available on Enterprise plan. All members. If you're on the Fax.Plus Enterprise 4,000 Pages Plan and you've used up your monthly page allowance, you have two ways to keep...

On Fax.Plus, cancelling your subscription is the same action as disabling auto-renewal. There is no separate toggle.  Subscriptions automatically renew. We do not offer refunds for renewal charges...

We hear this question often, and there are a small number of common explanations. Walk through each one to figure out which applies to you.The cancellation didn't fully completeThis is the most com...

The Monthly Quota of Pages is the number of fax pages you can send or receive each month based on your Fax.Plus subscription plan.Each plan includes a fixed number of pages that can be used within ...

If you’ve upgraded your Fax.Plus account but are still being prompted to upgrade or purchase a fax number, please follow the steps below to resolve the issue.Verify the Email Address You’re Logged ...

If your card payment was declined while renewing your plan or updating your default payment method - and you’re wondering why your account is now inactive, it may be due to one of several common is...

Invoices are automatically generated after each successful payment and are available in your account for download or printing.If you need help accessing your invoice, see: How can I get an official...

Who can use this feature?Available on All plans.Owners and AdminsYou can choose to receive your payment receipts directly by email in all Alohi products (Fax.Plus, Sign.Plus & Dial.Plus). Follow th...

Who can use this feature?Available on All plans.Owners and AdminsYou can enter or edit your billing address either during the purchase process or from your account settings at any time. Keeping you...

We understand that payment errors can happen, such as accidentally using the wrong card when upgrading your plan. For security and regulatory reasons, once your payment is processed by your card is...

Alohi is proud to support the missions of non-profit and non-governmental organizations by offering exclusive discounts on our services. Eligible entities can now receive special pricing on our ann...

If you're upgrading to a Business or Enterprise plan on the Fax.Plus or Sign.Plus mobile apps using a work account, please note how in-app purchases (IAP) are handled by Google and Apple. Purchases...

If you've initially chosen a monthly subscription for your Fax.Plus or Sign.Plus account and now wish to switch to annual billing, you can easily make this change from your account settings. Annual...

Short answer: when your fax connects to the recipient's line, even briefly, telecom operators charge us for that connection time, regardless of whether the document was successfully delivered. We p...

If you've noticed a double billing for your monthly subscription, it's important to understand how subscription renewals and billing cycles work. When you subscribe to a monthly plan, the billing c...

If you are a member of the Enterprise or Business account on Fax.Plus or Sign.Plus and need to update your credit card information, but find that you don't have direct access to payment methods in ...

Fax.Plus offers a range of subscription plans tailored for individuals and teams. For more information, please explore the details provided on our pricing page.After you've determined the plan that...

As our company is based in Geneva, Switzerland, we will provide you with a W-8 form instead. Our Foreign TIN is included on the form.💬 To obtain the W8 form for Alohi, please get in touch with us. ...

Yes. On the Free plan you can top up your account with credit and pay only for the pages you actually send. It's ideal if you only fax occasionally - even just once or twice a year.How pay-as-you-g...

Please note that Alohi does not charge any additional fees beyond your subscription cost.If you notice a small additional charge (for example, $0.14) alongside your regular Fax.Plus subscription fe...

Who can use this feature? Available on Professional, Business, and Enterprise plans. Accessible to Owners and Admins on Web App. The Total Seats refers to the maximum number of account members tha...