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Plan & Billing
- How can I add credit to my Fax.Plus account?
- Using in-app purchases (IAP) with work accounts on iOS & Android
- I chose monthly billing, but I want to upgrade to annual billing. What should I do?
- Why was credit deducted even though my fax failed to send?
- Why am I seeing double billing on my monthly subscription?
- How can I, as an Enterprise or Business account user, update payment details on Fax.Plus or Sign.Plus when payment methods aren't directly accessible?
- See all 31 articles
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Security & Compliance
- Security incident reporting: How can I address potential threats?
- Which integrations and apps will remain functional once advanced security controls are enabled?
- How do we assure that sending information via Fax.Plus or Sign.Plus is secure?
- Are my signed documents securely stored?
- Fax.Plus Document Retention policy – FAQs
- Is Alohi Suite GDPR compliant?
- See all 20 articles
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Affiliate Program
- How can I track the performance of specific channels?
- How does the partner's portal work?
- How can I track the overall performance of my partnership with Alohi as an affiliate?
- How can I review the list of transactions as an affiliate?
- How can I receive email notifications for new sales as an affiliate?
- How can I refer my clients to Alohi?
- See all 12 articles
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Account Settings
- What can I do if a user creates a Free account beforehand outside of my company's account?
- I signed up with Google, and now I do not have a password to enter the account. How can I access my account?
- A guide to contacting customer support: navigating the process with ease.
- How can I delete my Free account?
- How can I update my password?
- I forgot my password, how can I recover it?
- See all 14 articles
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Single Sign-On
- Migrating to Alohi SSO if you have already manually activated a third-party SSO on your Fax.Plus account.
- Migrating to Alohi SSO if you have already activated Okta SSO on your Fax.Plus account.
- Migrating to Alohi SSO if you have already activated Azure (Entra ID) on your Fax.Plus account.
- How can I setup SSO on my Alohi account via Okta?
- How can I integrate the Alohi SSO app with Azure (Microsoft Entra ID)?
- What is Automated User Provisioning?