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Why am I seeing the 'Please select another email' message during login?
My email already has a Fax.Plus account and my employer can’t add me to their organization. If you come across the message “please select another email” while attempting to log in, it signifies tha...
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I forgot my password / I can't log in - how to reset it and what to do if the email doesn't arrive
If you've forgotten your Fax.Plus, Sign.Plus or Dial.Plus password, or you simply can't log in, you can reset it in a couple of minutes. This article walks you through resetting your password and w...
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I lost access to the email used to create my Fax.Plus account
If you can no longer access the email address you used to register your Fax.Plus account — for example, you've left your previous employer, your company changed domains, or you closed an old person...
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How to request a temporary password
If you are unable to reset your password using the standard password recovery option or , you can request a temporary password from our support team. For security reasons, we must first verify your...
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How to Contact Sales About Alohi Products
If you’re interested in learning more about any of Alohi’s products or exploring a custom plan for your organization, our Sales team is here to help.When to Contact SalesWe recommend reaching out t...
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I signed up with Microsoft, and now I do not have a password to enter the account. How can I access my account?
If you initially signed up for Fax.Plus, Sign.Plus or Dial.Plus using your Microsoft account, you might not have set up a separate password for direct account access.To create or reset your passwor...
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What can I do if a user creates a Free account beforehand outside of my company's account?
If an individual within your organization creates a free Fax.Plus or Sign.Plus account independently and later wishes to join your corporate account, they have two options to address this situation...
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I signed up with Google, and now I do not have a password to enter the account. How can I access my account?
If you initially signed up for Fax.Plus or Sign.Plus using your Google account, you might not have set up a separate password for direct account access. To create or reset your password, you can fo...
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Get in touch with Alohi Support team: email, phone & response times
We are dedicated to providing excellent customer service and ensuring that your experiences with our products are positive and productive. This guide is designed to help you understand our support ...
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Delete your Fax.Plus account (cancel, close, or remove personal data)
Whether you want to stop subscription charges, permanently delete your personal data and close your account, or remove your account entirely under GDPR / CCPA / data-privacy rights, these are three...
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How can I update my password?
Web App iOS & Android Log in to your Fax.Plus or Sign.Plus account, and go to the Settings section on your dashboard. Find the Account tab followed by Sign-In. Click on Change next to Password...
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How can I update my profile picture?
Web App iOS Android Log in to your Fax.Plus account, and go to the Settings section on your dashboard. Find the box for My Info, click on Edit. Look for Profile Photo, select between: Upload...
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How can I update my mobile number?
Web App iOS & Android Login to your Fax.Plus account, and go to the Settings section on your dashboard. Find the box for My Info, click on Edit. Look for Phone, and edit your number as needed....
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How can I update my email address?
If you’ve changed your email or simply want to use a different one for your account, you can update it in just a few steps through our web applications. Once updated, all account-related notificati...
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How can I update my name in my profile?
Web App iOS & Android Log in to your Fax.Plus account, and go to the Settings section on your Dashboard. Find the box for My Info, click on Edit. Look for First Name and Last Name, and edit yo...
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My account is blocked or I'm locked out - why, and how to regain access.
If your Fax.Plus, Sign.Plus, Dial.Plus, or Scan.Plus account is blocked - you can't log in, you're locked out, or you see a message that your account is blocked or suspended - this article explains...
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How can I change my account password?
By prioritizing the security of your account and ensuring your peace of mind, we've compiled steps to effortlessly enhance your online security. Follow these steps to change your account p...
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How can I change my account language settings?
By default, the language of your account aligns with the language settings of your browser or mobile device. Nevertheless, you retain the ability to modify it whenever needed by adhering to the ins...
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How can I add or remove users from my team?
Who can use this feature? Available on Professional, Business, and Enterprise plans. Accessible to Owners and Admins on Web App. Seamlessly manage adding and removing users within your corporate ...