How can I update my email address?

You can change the email address on your Alohi account (Fax.Plus, Sign.Plus or Dial.Plus) from the web app. After the change, you log in with the new email, and all receipts, notifications and password resets go to it.

Before you start

• You'll need your current password. If you signed up with Google or Microsoft, you don't have one yet - request a temporary password first: How to request a temporary password. See also I signed up with Google or I signed up with Microsoft.
• The new email can't already be used by another Alohi account. If it is, the change won't go through - see "The new email is already in use" below.
• Can't log in because you no longer have access to your current email? See I lost access to the email used to create my Fax.Plus account.

How to change your email

1. Log in to Fax.Plus or Sign.Plus in a web browser.
2. Go to Settings → Account → Sign-In.
3. Next to Email, click Change.
4. Enter your current password, then type your new email address.
5. We send a verification code to your new email address. Check that inbox, including spam.
6. Enter the code and click [CONFIRM: Submit or Confirm].

Check it worked: Settings → Account → Sign-In shows your new email. From now on, log in with the new address.

The new email is already in use

If the email you want to switch to already belongs to another Alohi account, for example one you created by mistake, you can't use it until that account is removed. Either:

• Delete the other account, if it's on the Free plan with no credits - see Delete your Fax.Plus account, or
• Contact support@alohi.com with both email addresses and tell us which account you want to keep.

My email has a typo and I can't reset my password

If your account was created with a misspelled email address, password reset emails can't reach you. Contact support@alohi.com with the misspelled address and the correct one, and see I lost access to the email used to create my Fax.Plus account for the details we'll need to verify you.