Security & Compliance

  • Which integrations and apps will remain functional once advanced security controls are enabled?

    When advanced security controls are enabled, certain integrations and applications may have modified functionalities to ensure data protection and compliance. Here's a breakdown of how these servi...

  • How do we assure that sending information via Fax.Plus or Sign.Plus is secure?

    In the digital landscape, the security of transmitted information is crucial. Alohi distinguishes itself with its stringent security protocols aimed at safeguarding data integrity and confidentiali...

  • Are my signed documents securely stored?

    Yes, you can securely eSign your documents and send online signature requests because the foundation of Alohi Suite (Sign.Plus & Fax.Plus) is the protection of your data.We encrypt all documents...

  • Alohi Suite security and data protection features – FAQs

    Benefit: We offer some of the strongest security and privacy protections to safeguard your data, including data encryption at rest and in transit, extensive regulatory compliance offerings, Swiss-...

  • Fax.Plus Document Retention policy – FAQs

    Who can use this feature? Available on Enterprise plan. Accessible to Owners and Admins on Web App. Document Retention refers to the practice of storing and maintaining documents, records, and in...

  • Is Alohi Suite CCPA compliant?

    Yes. Alohi Suite (Sign.Plus & Fax.Plus) is CCPA compliant. You can safely eSign your documents with Sign.Plus and send and receive faxes online with Fax.Plus as we are GDPR compliant.As a company t...

  • Is Alohi Suite GDPR compliant?

    Yes. Alohi Suite (Sign.Plus & Fax.Plus) is GDPR compliant. You can safely eSign your documents with Sign.Plus and send and receive faxes online with Fax.Plus as we are GDPR compliant.As a company t...

  • Is Alohi Suite ISO 27001 certified?

    Yes. Alohi Suite (Sign.Plus & Fax.Plus) is ISO 27001 certified. You can safely eSign your documents with Sign.Plus and send and receive faxes online with Fax.Plus as we are ISO 27001 certified by g...

  • Alohi Suite Data Residency – FAQs

    Who can use this feature? Available on Enterprise plans. Accessible to Owners and Admins on Web App. Within the Alohi Suite (Sign.Plus & Fax.Plus), Data Residency allows the account Owners and Ad...

  • How can I activate two-factor authentication on my account?

    Two-factor authentication (2FA) is available to all Alohi Suite (Sign.Plus & Fax.Plus) users, irrespective of their subscription plans, and it enhances the security of your account.Before configuri...

  • Is Alohi Suite protected against DDoS attacks?

    Yes. We make use of Content Delivery Network (CDN) with a network capacity 15 times greater than the largest DDoS attack ever recorded to safeguard our service from potential DDoS attacks.  

  • Is Alohi Suite PCI-DSS compliant?

    Learn more about Alohi's adherence to PCI DSS compliance, as well as other adopted Compliances and Certifications. Is Sign.Plus PCI-DSS compliant? Yes, Sign.Plus is PCI DSS compliant.We maintain...

  • Does Fax.Plus encrypt my fax data?

    Yes. Fax.Plus encrypts both fax data at rest and in transit.Fax files at rest are encrypted using 256-bit Advanced Encryption Standard (AES). To protect data in transit between Fax.Plus apps (mobil...

  • Does Alohi Suite sign Business Associate Agreement (BAA) with users?

    Who can use this feature? Available on Enterprise plans. All members. Yes. Alohi Suite (Sign.Plus and Fax.Plus) signs Business Associate Agreements (BAA) with users of Enterprise plans. If you ar...

  • Is Alohi Suite HIPAA compliant?

    Who can use this feature? Available on Enterprise plans. All members. Tip: The acronym, HIPAA, stands for "Health Insurance Portability and Accountability Act." It's important to note that HIPAA...

  • Where is my data stored?

    All faxed and signed documents are exclusively stored in Swiss data centers that operate from locations conforming to the most restrictive security standards (ISO 27001) and are part of the Cloud...

  • What are Advanced Security Controls?

    Who can use this feature? Available on Enterprise plans. Accessible to Owners and Admins on Web App. Advanced Security Controls (ASC) grant greater authority over data protection, allowing for th...

  • Is Alohi Suite SOC 2 compliant?

    Yes. Alohi Suite (Sign.Plus & Fax.Plus) is SOC 2 Type II certified. You can safely eSign your documents with SIign.Plus and send and receive faxes online with Fax.Plus, as we are SSAE-18 SOC 2 comp...