Alohi Suite Data Residency โ€“ FAQs

Who can use this feature?

Available on Enterprise plans.

Accessible to Owners and Admins on Web App.

Within the Alohi Suite (Sign.Plus & Fax.Plus), Data Residency allows the account Owners and Admins to select the storage location for faxed and signed documents. Admins have the option to choose different data storage locations for two different types of data: live data, and backups of their data.

Explore available regions:

Americas Europe Asia Pacific
๐Ÿ‡บ๐Ÿ‡ธ Los Angeles, CA, USA ๐Ÿ‡จ๐Ÿ‡ญ Geneva, CH ๐Ÿ‡ฆ๐Ÿ‡บ Sydney, Australia ๐Ÿ‡ธ๐Ÿ‡ฌ Singapore
๐Ÿ‡บ๐Ÿ‡ธ Oregon, USA ๐Ÿ‡จ๐Ÿ‡ญ Zurich, CH ๐Ÿ‡ฏ๐Ÿ‡ต Tokyo, Japan  
๐Ÿ‡บ๐Ÿ‡ธ Iowa, USA ๐Ÿ‡ฌ๐Ÿ‡ง London, UK ๐Ÿ‡ฏ๐Ÿ‡ต Osaka, Japan  
๐Ÿ‡บ๐Ÿ‡ธ South Carolina, USA ๐Ÿ‡ฉ๐Ÿ‡ช Frankfurt, DE ๐Ÿ‡ฐ๐Ÿ‡ท Seoul, South Korea  
๐Ÿ‡บ๐Ÿ‡ธ West Virginia, USA ๐Ÿ‡ซ๐Ÿ‡ฎ Finland ๐Ÿ‡ญ๐Ÿ‡ฐ Hong Kong  
๐Ÿ‡จ๐Ÿ‡ฆ Montrรฉal, QC, Canada ๐Ÿ‡ง๐Ÿ‡ช Belgium ๐Ÿ‡น๐Ÿ‡ผ Taiwan  
๐Ÿ‡ง๐Ÿ‡ท Sรฃo Paulo, Brazil ๐Ÿ‡ณ๐Ÿ‡ฑ The Netherlands ๐Ÿ‡ฎ๐Ÿ‡ณ Mumbai, India  

Benefit: By migrating your data in between different regions, no compromise will be made on your account feature set. You will benefit from all the features of Sign.Plus or Fax.Plus while complying with your local data residency regulations.


Sign.Plus

How can I migrate my data?
Follow these steps to migrate your live and back up data:
  1. Login to your Sign.Plus account, and go to the Profile section on your Dashboard.

  2. Under the tab for Compliance, find Data Residency.

  3. Click on Edit, and select the locations of where you wish to store live and back up data.
  4. Click on Save to initiate the data transfer.
  5. You will promptly receive an email with more information.
What categories of data will be migrated when a new region is chosen for data residency?
  • Stored signed documents (across your entire team).
  • Documents sent for signature (across your entire team).
  • Certificate of completion (across your entire team).
  • The images of the usersโ€™ signatures.
  • Backups of all signed documents will be stored within the selected region for backup documents.
What categories of data are eligible for processing and storage outside an account holder's selected region?

Note: Only applies to data centers in Geneva and/or Zurich.

  • Raw Files
    • Uploaded by the user in order to be converted and processed for signing. These temporary files will be automatically deleted once the file conversion process is completed (maximum one hour after the file upload).
  • Metadata
    • Information about user's signed documents, account and billing.
  • Thumbnails
    • A small thumbnail of documents are cached in order to be served with the lowest latency.


Once a new region is selected and data migration process is initiated, all newly signed documents will be stored in the account holder's selected region. Regarding the previously stored signed documents, the duration of the migration process may vary based on the number of documents and their sizes, ranging from a few minutes to several days. Once the migration is finished, all previously stored signed documents on Sign.Plus, as well as newly signed documents will be securely stored with full encryption in your selected location.

 

Fax.Plus

How can I migrate my data?

Follow these steps to migrate your live and back up data:

  1. Login to your Fax.Plus account, and go to the Profile section on your Dashboard.

  2. Under the tab for Compliance, find Data Residency.

  3. Click on Edit, and select the locations of where you wish to store live and back up data.
  4. Click on Save to initiate the data transfer.
  5. You will promptly receive an email with more information.
What categories of data will be migrated when a new region is chosen for data residency?
  • Stored sent fax files (across your entire team).
  • Stored received fax files (across your entire team).
  • Backups of all fax files will be stored within the selected region for backup files.
What categories of data are eligible for processing and storage outside an account holder's selected region?

Note: Only applies to data centers in Geneva and/or Zurich.

  • Raw Files
    • Uploaded by the user in order to be converted into a fax compatible file and be processed for transmission. These temporary files will be automatically deleted once the file conversion process for fax transmission is completed (maximum one hour after the file upload).
  • Incoming and Outgoing Fax Files
    • Fax files during the transmission phase for both incoming and outgoing faxes. These temporary files will be automatically deleted in maximum one hour after fax transmission.
  • Metadata
    • Information about user's faxes, account and billing.
  • Thumbnails
    • A small thumbnail of faxes are cached in order to be served with the lowest latency.


Once a new region is selected and data migration process is initiated, all newly sent or received faxes will be stored in the account holder's selected region. Regarding the previously stored faxes, the duration of the migration process may vary based on the number of documents and their sizes, ranging from a few minutes to several days. Once the migration is finished, all previously stored faxed documents on Fax.Plus, as well as any newly sent or received faxes, will be securely stored with full encryption in your selected location.

โ€๐Ÿ’ฌ Have inquiries about Alohi Suite's Data Residency? Contact us, so we can help address any queries or concerns!

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