Please note that Alohi does not charge any additional fees beyond your subscription cost.
If you notice a small additional charge (for example, $0.14) alongside your regular Fax.Plus subscription fee, this is not an extra charge from Alohi. Instead, it’s most likely an international transaction fee or currency adjustment applied by your bank or card issuer. Our company is based in Switzerland, and some card issuers may apply international transaction fees when processing payments to foreign businesses.
We recommend reaching out to your card provider for more details regarding such charges.
What can I do to avoid the international fees?
Here are a couple of options to avoid these extra fees:
- Consult your card issuer: Speak with your credit/debit card provider or bank to understand the fee structure for international transactions. They can provide detailed information on why the fee was charged.
- Use a different card: Consider using a credit or debit card that does not charge foreign transaction fees. Many financial institutions offer cards with this benefit to avoid incurring extra charges for international payments.
- Use an alternative payment method: These options include PayPal, Apple Store, payment by invoice, ACH payments, and more.
Tip: While we do not charge extra fees, your card issuer may levy fees for transactions with businesses based outside your home country. To avoid these fees, it is advisable to consult with your bank or use a credit/debit card that waives foreign transaction charges.