If you’d like to downgrade your current subscription plan, follow the steps below:
- Log in to your Fax.Plus account, and go to the Settings section on your dashboard.
- Navigate to the Plan & Billing tab.
- In the Plan Details section, click Upgrade (this will show you all available plans).
- Click on your current plan to view available subscription options.
- Choose the plan you’d like to downgrade to, then click on Confirm and Pay to confirm.
Note: Downgrade options depend on your current plan type and its billing cycle (monthly or annual). In some cases, certain downgrade paths may not be available. Please note that it is not possible to switch from an annual to a monthly plan while retaining your fax number. Plan downgrades must remain within the same billing cycle (monthly to monthly, monthly to annual, or annual to annual).
Downgrading from the Enterprise Plan
The Enterprise plan includes Advanced Security features and integrations. Because of this, downgrading from the Enterprise plan to another multi-user plan (such as the Business plan) is not possible. Downgrading to an individual Premium plan while retaining a dedicated fax number is also not available in the app. Downgrading to the Basic plan is not supported under any circumstances.
Downgrading from the Business Plan
You can downgrade from a Business plan to a Premium plan by contacting support (this option isn’t available in the app) and keep your existing fax number.
Note: It’s not possible to downgrade directly from Business to Basic while keeping your fax number. This is because moving to the Basic plan requires converting your account to a Free plan first, during which your fax number(s) will be released.
To downgrade from a Business or Enterprise plan (non-HIPAA accounts only) to a Premium plan, please follow these steps:
- Remove all additional members from your account.
- Then, contact us (support@alohi.com) and provide answers to the following questions:
- Would you prefer the Premium Monthly plan at $17.99/month or the Premium Annual plan at $167.99/year (equivalent to $13.99/month)?
- Which fax number would you like to retain: [Fax Number 1] or [Fax Number 2]?
Note: To avoid service disruption, we recommend reaching out to us shortly before your current plan renewal date to ensure a smooth transition.
Downgrading from the Premium Plan
You may downgrade from the Premium plan to the Basic plan only if the following conditions are met:
- You do not have a toll-free number,
- You’re in a country that does not require a Premium plan, or
- Your number has not been ported to Fax.Plus.
If these conditions apply, you can select the Basic plan by following the steps listed at the top of this article.