If you no longer need your paid Fax.Plus plan or you've signed up by mistake, you can cancel it anytime from your account settings.
Steps to cancel your subscription
Web App
- Log in to your Fax.Plus account.
- Go to the Settings -> Plan & Billing -> Plan Details.
- Click Cancel Plan next to your current plan type.
- Review the cancellation notice carefully.
- Click Cancel my Plan to finalize the process.
Tip: If you only fax occasionally, consider switching to a lower plan to retain your number - you can always upgrade again whenever you need.
iOS & Android
- Launch the Fax.Plus app.
- Go to Settings.
- Under the settings for Plan & Billing, find Plan Details.
- Tap on Cancel Plan, and carefully read the notice.
- Tap on Cancel my Plan to cancel your current plan. If your subscription was not purchased via Apple or Google Play, you can manage it directly via Fax.Plus web application (app.fax.plus)
What happens after you cancel?
Once your cancellation is successful, you’ll receive a confirmation email. Your subscription will remain active until the end of your current billing cycle. To learn more about refund policy click here.
After that:
- Starting the next day, your account will be paused (inactive) — you won’t be able to send or receive faxes, but we’ll hold your fax number for 30 days in case you choose to return.
- If you don’t reactivate within 30 days, on day 31, your account will be moved to the Free plan, and your fax number will be permanently released.
Note: In addition to our paid subscriptions, Fax.Plus offers a Free plan that includes a one-time allowance of 10 pages at no cost. To activate this, simply verify your mobile number. There’s no need to cancel the Free plan, as it doesn’t generate any charges. You’ll only be billed if you choose to upgrade manually to a paid plan or purchase additional credits.