Should you exhaust your free pages under the Free plan or reach the monthly page limit on your active paid subscription, adding credit will enable you to continue utilizing Fax.Plus services seamle...

Who can use this feature?Available on All plans.Owners and AdminsYou can choose to receive your payment receipts directly by email in all Alohi products (Fax.Plus, Sign.Plus & Dial.Plus). Follow th...

Who can use this feature?Available on All plans.Owners and AdminsYou can enter or edit your billing address either during the purchase process or from your account settings at any time. Keeping you...

We understand that payment errors can happen, such as accidentally using the wrong card when upgrading your plan. For security and regulatory reasons, once your payment is processed by your card is...

Alohi is proud to support the missions of non-profit and non-governmental organizations by offering exclusive discounts on our services. Eligible entities can now receive special pricing on our ann...

If you're upgrading to a Business or Enterprise plan on the Fax.Plus or Sign.Plus mobile apps using a work account, please note how in-app purchases (IAP) are handled by Google and Apple. Purchases...

If you've initially chosen a monthly subscription for your Fax.Plus or Sign.Plus account and now wish to switch to annual billing, you can easily make this change from your account settings. Here's...

Credits may be deducted from your account for unsuccessful fax attempts due to telecom operators charging for call duration, regardless of the fax transmission's outcome. To understand the specific...

If you've noticed a double billing for your monthly subscription, it's important to understand how subscription renewals and billing cycles work. When you subscribe to a monthly plan, the billing c...

If you are a member of the Enterprise or Business account on Fax.Plus or Sign.Plus and need to update your credit card information, but find that you don't have direct access to payment methods in ...

Fax.Plus offers a range of subscription plans tailored for individuals and teams. For more information, please explore the details provided on our pricing page.After you've determined the plan that...

As our company is based in Geneva, Switzerland, we will provide you with a W-8 form instead. Our Foreign TIN is included on the form.💬 To obtain the W8 form for Alohi, please get in touch with us. ...

Yes, you can send more faxes with the Free plan by using a pay-as-you-go option. This allows you to purchase additional credits as needed, beyond the limitations of the Free plan, to continue sendi...

Please note that Alohi does not charge any additional fees beyond your subscription cost.If you notice a small additional charge (for example, $0.14) alongside your regular Fax.Plus subscription fe...

Who can use this feature? Available on Professional, Business, and Enterprise plans. Accessible to Owners and Admins on Web App. The Total Seats refers to the maximum number of account members th...

If you decide to discontinue your paid plan, you have the option to cancel it through your Sign.Plus account panel. Follow these steps to cancel your subscription: Log in to your Sign.Plus account...

If your card payment was declined while renewing your plan or updating your default payment method - and you’re wondering why your account is now inactive, it may be due to one of several common is...

If you’d like to downgrade your current subscription plan, follow the steps below: Log in to your Fax.Plus account, and go to the Settings section on your dashboard. Navigate to the Plan & Billing...

If you no longer need your paid Fax.Plus plan or you've signed up by mistake, you can cancel it anytime from your account settings.Steps to cancel your subscriptionWeb App Log in to your Fax.Plus a...

Your default payment method is used for plan renewals. You can easily adjust your default payment method or update your existing payment details.For additional information regarding how to add a pa...

A default payment method is employed for the automatic renewal of your plan at the end of each month. When you add credit to your account or procure a plan via Android or the Web, your credit...

Follow these steps to check the number of pages remaining in your monthly subscription: Web App iOS & Android Login to your Fax.Plus account, and go to the Settings section on your Dashboard. ...

Once you sign up for Sign.Plus or Fax.Plus and verify your account, a default currency is assigned to your profile. We currently support the US Dollar, Euro, Swiss Franc, and British Pound (Pound S...

To renew your plan, you can either use the Fax.Plus credit you’ve already purchased or have us automatically deduct the amount needed for plan renewal from your default payment method. Credits are ...

If you need to update your credit card information (for reasons such as expiration or compromise), you’ll need to add a new credit card first and then remove the old one. Note: This process can on...

At this time, invoices are automatically generated and available directly in your account. To download or print an invoice, please make sure you are logged in as the account admin or account owner ...

Tip: If you're using Fax.Plus on Android or iOS, you should open the following URL in your mobile browser: https://app.fax.plus/redeem. Then, simply follow the steps mentioned below. Follow these...

Follow these steps to subscribe to a paid plan on Fax.Plus: Web App iOS & Android Login to your Fax.Plus account, and go the Settings section on your dashboard. Find the tab for Plan & Billing...

Follow these steps to access your payment history: Web App iOS & Android Fax.Plus Login to your Fax.Plus account, and go to the Settings section on your Dashboard. Find the tab for Plan & Bill...

Apple store purchases If you have made your purchases via the Apple Store, we do not have access to refund the deducted amount back to your account. Please contact Apple Store customer service at h...