Looking to move to a lower-tier plan, reduce the number of fax lines on your account, or switch to the Basic plan? This article covers all downgrade paths depending on your current plan.Not sure wh...

If you no longer need your paid Fax.Plus plan, you can cancel anytime. Cancelling stops your subscription from renewing at the end of your current billing period. You will not be billed again after...

Your default payment method is used for plan renewals. You can easily adjust your default payment method or update your existing payment details.For additional information regarding how to add a pa...

A default payment method is employed for the automatic renewal of your plan at the end of each month. When you add credit to your account or procure a plan via Android or the Web, your credit...

Once you sign up for Sign.Plus or Fax.Plus and verify your account, a default currency is assigned to your profile. We currently support the US Dollar, Euro, Swiss Franc, and British Pound (Pound S...

To renew your plan, you can either use the Fax.Plus credit you’ve already purchased or have us automatically deduct the amount needed for plan renewal from your default payment method. Credits are ...

If you need to update your credit card information (for reasons such as expiration or compromise), you’ll need to add a new credit card first and then remove the old one. Note: This process can on...

At this time, invoices are automatically generated and available directly in your account. To download or print an invoice, please make sure you are logged in as the account admin or account owner ...

Tip: If you're using Fax.Plus on Android or iOS, you should open the following URL in your mobile browser: https://app.fax.plus/redeem. Then, simply follow the steps mentioned below. Follow these...

Follow these steps to subscribe to a paid plan on Fax.Plus: Web App iOS & Android Login to your Fax.Plus account, and go the Settings section on your dashboard. Find the tab for Plan & Billing...

Follow these steps to access your payment history: Web App iOS & Android Fax.Plus Login to your Fax.Plus account, and go to the Settings section on your Dashboard. Find the tab for Plan & Bill...

We want to be transparent about when refunds are available and when they aren't. Here's the full policy in plain language.Quick summary Subscription charges (monthly or annual): no refunds for past...

If you come across the message "Your card does not support this type of purchase," while attempting make a purchase, there could be different reasons why you may get this error. Some debit cards r...

You have the flexibility to choose from a range of payment methods for upgrading your Fax.Plus or Sign.Plus plan or adding credit to your Fax.Plus account. These options include credit cards and de...

This article links to detailed answers for the most common billing questions. If your question isn't covered, contact support@alohi.com from the email address on your account.Subscription and renew...

Sign.Plus offers a range of subscription plans tailored for individuals and teams. For more information, please explore the details provided on our pricing page.After you've determined the plan tha...

Your payment details are used for plan renewals and managing recurring payments for Alohi products. By keeping your payment information current, you ensure the seamless continuity of your subscript...