This article links to detailed answers for the most common billing questions. If your question isn't covered, contact support@alohi.com from the email address on your account.
Subscription and renewals
- How to cancel your Fax.Plus subscription
- How do I disable auto-renewal? (Same action as cancelling — see article)
- I cancelled but I'm still being charged
- How to cancel my subscription purchased via Apple App Store or Google Play
- How can I downgrade my Fax.Plus subscription plan?
- I accidentally upgraded to an annual plan
- I chose monthly billing, but I want to upgrade to annual billing
Refunds
Charges and credits
- Why was credit deducted even though my fax failed to send?
- Why am I seeing double billing on my monthly subscription?
- Why did I receive an international transaction fee?
- Fax transmission billing: How are fax page counts calculated?
- How can I add credit to my Fax.Plus account?
Quick answers
Will my unused free pages carry over to next month? No. Monthly plan pages reset at the start of each cycle.
Will my purchased extra credits expire? No. Purchased extra credits do not expire and remain available for the duration of your account.
Can I get a refund for unused pages on a cancelled plan? No. Refunds are not issued for unused pages or unused subscription time.
Is there a free trial? Fax.Plus offers a Free plan with 10 free pages once your mobile number is verified. There is no separate paid trial. Sign.Plus offers a 14-day free trial on paid plans.
What payment methods do you accept? Credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal in some regions, and Apple Pay or Google Pay through the mobile apps.
Will I be charged in my local currency? We bill in USD, EUR, CHF, or GBP depending on your account currency. Your bank may apply an international conversion fee if your card's currency doesn't match.
How do I get an invoice for accounting? Invoices are auto-generated after each payment. See How can I get an official, printable invoice/receipt for my payment?.
Do you provide a W-9? No. We provide a W-8 since we're based in Switzerland.
💬 Have inquiries about our billing? Contact us, so we can help address any queries or concerns!