You can move to a lower Fax.Plus plan and keep your fax number. How you do it depends on your current plan - find yours in the table, then follow that section.
Quick reference
| From | To | How | Keep your number? |
|---|---|---|---|
| Basic | Basic Lite | Yourself, in the app - through Cancel Plan, from your next renewal | Yes |
| Premium | Basic Lite | Yourself, in the app - through Cancel Plan, from your next renewal (if eligible) | Yes |
| Premium | Basic | Yourself, in the app (if eligible) | Yes |
| Business | Premium | Contact support | Yes, one number |
| Business | Basic or Basic Lite | In two steps: Business → Premium, then Premium → Basic or Basic Lite | Yes, one number |
| Enterprise | Premium | Contact support (only if no BAA has been signed) | Yes, one number |
| Enterprise | Business, Basic or Basic Lite | Not available | - |
Your billing cycle stays the same. A downgrade keeps your current cycle: monthly stays monthly, annual stays annual. It isn't possible to switch from an annual plan to a monthly plan. If you upgraded to annual by mistake, see I accidentally upgraded to an annual plan.
Subscribed through the Apple App Store or Google Play? This article applies to plans bought on the Fax.Plus website or web app. If you paid through Apple or Google, the available plans and steps are different, and you change your plan in the mobile app. See:
- Change Fax.Plus plans when subscribed with Apple In-App Purchases
- Change Fax.Plus plans when subscribed with Google Play In-App Purchases
Not sure how you paid? Check your payment email: if it came from Apple or Google Play, use the articles above.
How to downgrade from Premium to Basic in the app
- Log in to Fax.Plus on the web.
- Go to Settings → Plan & Billing → Plan Details.
- Click Manage Plan next to your current plan.
- Choose the plan you want to move to and confirm.
When the change takes effect: immediately. The Basic plan is charged right away, when you confirm.
Check it worked: your Plan Details page shows the Basic plan, and you receive a confirmation email. If neither appears, the downgrade didn't complete - try again or contact support.
Switching to Basic Lite
Basic Lite is our lowest paid plan, for occasional faxing. You can switch to it from Basic, or from Premium if your number is eligible (see the Premium section). The option is offered when you start cancelling your plan:
- Go to Settings → Plan & Billing → Plan Details.
- Click Manage Plan, then Cancel Plan.
- When Basic Lite is offered, choose [CONFIRM: button label] instead of cancelling.
Your plan is not cancelled. The switch is scheduled for your next renewal date: you keep your current plan and pages until then, and from the renewal you're billed for Basic Lite. Your fax number stays the same. Plan Details shows the scheduled change.
If you don't see the Basic Lite option, your plan or number isn't eligible - contact support@alohi.com.
Downgrading from Premium to Basic
You can switch from Premium to Basic yourself if all of these apply:
- Your number isn't a toll-free number.
- Your number wasn't ported to Fax.Plus from another provider.
- Your country doesn't require a Premium plan for fax numbers.
If they all apply, use the app steps above. If any of them doesn't, contact support@alohi.com and we'll tell you what options you have.
Downgrading from Business
Business → Premium keeps one of your fax numbers. It can't be done in the app, so our team does it for you:
- Remove all additional team members from your account.
- Email support@alohi.com from the account owner's email and tell us which fax number you want to keep.
Your billing cycle stays the same (monthly or annual). See current prices on our plans page.
To avoid any service interruption, contact us a few days before your renewal date.
Business → Basic or Basic Lite is done in steps, keeping one number throughout:
- Business → Premium, through support (above).
- Premium → Basic or Basic Lite, in the app, if your number is eligible (see the Premium and Basic Lite sections).
If you don't need to keep your fax number, contact support - there may be a faster route.
Downgrading from Enterprise
Enterprise includes Advanced Security features and integrations that aren't available on other plans. Because of this:
- Enterprise → Premium (keeping one number) is possible through support, only if no Business Associate Agreement (BAA) has been signed for your account. Email support@alohi.com from the account owner's email.
- If a BAA has been signed, the account can't be downgraded to Premium.
- Enterprise → Business, Basic or Basic Lite isn't available.
Thinking of cancelling instead?
A lower plan keeps your fax number and costs less. If you don't need Fax.Plus at all, see How to cancel your Fax.Plus subscription. Not sure which plan fits? See Am I on the right Fax.Plus plan for my needs?