If you meant to choose monthly billing but upgraded to an annual plan, we can help. If you haven't used the annual plan yet, contact support - ideally within 72 hours of the purchase - and we'll convert your account to the monthly plan and refund the difference.
How to request the switch to monthly
Email support@alohi.com as soon as you notice, ideally within 72 hours of the purchase. Please include:
- The email address on your account
- The date of the purchase
- Confirmation that you haven't sent any faxes on the annual plan
Once we've converted your account, you'll be on the monthly plan with the same fax number and features. You'll receive a confirmation email when the change is done.
Please contact us before filing a chargeback - we can fix this faster directly.
If more than 72 hours have passed or you've used the plan
Contact us anyway and we'll review your request, but we can't guarantee a switch. If the annual plan has been used, it stays in place until the end of the 12-month period you paid for, and it isn't refunded - see our refund policy.
A few things that may help:
- An annual plan works out cheaper per month than monthly billing, so if you'll keep needing fax service, you may save over the year.
- You can send and receive faxes normally for the full 12 months.
How to check your billing cycle before you pay
On the checkout page, the billing cycle is shown as a Monthly / Annual toggle above the plan prices. Annual plans show a discounted per-month price, but you are charged the full year upfront in a single payment. Before confirming, check the total at the payment step - if it's roughly 10-12 times the monthly price, annual is selected.
Can I switch to monthly at my next renewal?
Unfortunately, this isn't possible. An annual plan renews as annual. If you no longer need the plan, you can cancel it at least 24 hours before your renewal date to stop the next charge.
Upgrading from monthly to annual on purpose? The annual cycle starts immediately and runs 12 months from the upgrade date. What you paid for your current monthly cycle isn't credited toward it. To avoid paying for both, upgrade close to your monthly renewal date.
I subscribed through the Apple App Store or Google Play
If you bought the plan inside the iOS app or through Google Play, Apple or Google manages the billing. We can't change the billing cycle or issue a refund for these purchases. Please contact Apple or Google Play directly. See also changing the billing cycle.
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