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How to Send a Fax Using Print to Fax
Who can use this feature? Available on All Paid Plans. Accessible to All Members. The Print to Fax feature lets you send a fax directly from any application on your computer — just like printing t...
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Am I on the right Fax.Plus plan for my needs?
A surprising number of customers cancel their Fax.Plus subscription not because they don't want fax service, but because their current plan doesn't fit their actual usage. Before cancelling, see if...
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Why is my fax number gone after I upgraded my plan?
If your fax number disappeared from your account after a plan change, here's what likely happened and how to fix it.Why this can happen on plan upgradesMost plan upgrades preserve your fax number. ...
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Can I get a fax number for a country I don't live in?
Yes. You can purchase a Fax.Plus number in over 200 countries, regardless of where you're physically located. There are some country-specific requirements to be aware of.Countries with no extra req...
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I accidentally upgraded to an annual plan but meant to choose monthly. Can I switch my billing cycle?
Once you've activated an annual plan, the billing cycle cannot be changed back to monthly. The annual plan stays in effect until the end of the 12-month period you paid for.Why we don't switch annu...
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How to Submit Regulatory Documents for Purchasing a Fax Number?
In some countries, regulatory documents are required before you can purchase a fax number. Follow the steps below to submit your documents through your Fax.Plus account.Prerequisites You must have ...
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How to get a toll-free number on Fax.Plus
Who can use this feature? Available on Premium, Business and Enterprise plans. Accessible to Owners and Admins. Note: Toll-free numbers are available on Premium plans and above. If you don’t have ...
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Documents Required for Bundle Application Before Purchasing a Fax Number in Japan
To comply with Japan’s telecommunications regulations, all customers must submit a Japan Regulatory Bundle Application along with supporting documents before a Japanese fax number can be purchased ...
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How to Acquire a National Japanese Fax Number
If you have a business and you want to purchase a National Japanese fax number (+81 50…) on Fax.Plus, please note that these numbers are subject to local regulations. You must submit the required r...
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Changing Your Fax.Plus Billing or Renewal Date
We understand that you may wish to adjust your billing or renewal date for convenience. However, please note that it is not possible to change the renewal date of your current Fax.Plus subscription...
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Understanding your Fax.Plus subscription price in Australian Dollars (AUD)
If you’re located in Australia or prefer to view your subscription costs in Australian dollars (AUD), this guide explains how Fax.Plus pricing works and how to estimate the AUD equivalent of your s...
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How to Purchase a Local Fax Number from Hong Kong
Who can use this feature? Available on Premium, Business, and Enterprise plans. Accessible to Owners and Admins on Web App. At this time, local fax numbers from Hong Kong are available upon reques...
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How to Purchase a Local Fax Number from Singapore
Who can use this feature? Available on Premium, Business, and Enterprise plans. Accessible to Owners and Admins on Web App. At this time, local fax numbers from Singapore are available upon reques...
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How to Acquire a Local German Fax Number
If you’d like to purchase a local German fax number (+49...) in Fax.Plus, please note that these numbers are subject to regulatory requirements. You’ll need to submit and have your regulatory docum...
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How to acquire a French fax number on Fax.Plus
French fax numbers are currently available only upon request and are assigned to verified customers. Follow the steps below to request one:Step 1: Submit Regulatory DocumentsBefore we can assign yo...
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What happens to my allotted pages when I change plans?
When you upgrade or downgrade your subscription, your previous plan is immediately terminated, and the new plan takes effect right away.What happens to my allotted pages?Each plan comes with a set ...
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Can I downgrade to a Free Plan and still keep my allocated fax number active?
At Fax.Plus, your allocated fax number is tied to an active paid subscription. If you’re considering downgrading to the Free plan, it’s important to understand how that impacts your ability to reta...
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I paid for a Fax.Plus plan but don't see my fax number or paid features - how to fix it
If you've completed payment but your fax number or paid plan isn't showing in your account, one of the following situations is likely the cause.You may be logged in with the wrong email addressEach...
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Getting started with Fax.Plus: verifying my account.
Creating a Fax.Plus account via our web application is quick, simple, and flexible. Whether you prefer using your email address or signing up with a Google or Apple account, we’ve got you covered. ...
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How can I claim my free Fax.Plus pages?
To claim 10 free pages, you need to validate your mobile number. Ensure to provide a valid mobile number before sending a fax.For security purposes, we send verification codes only when the country...
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How can I add Fax.Plus icon on my computer?
If you frequently use Alohi suite applications like Fax.Plus, adding an extension, shortcut or downloading the desktop app can save time and streamline your workflow. A pinned extension provides qu...
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Awaiting approval for regulatory documents – When can I expect them to be ready?
When you're eager to start using your new fax numbers, waiting for document approval can seem like a lengthy process. However, it's important to understand that this step is crucial for compliance ...
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What types of numbers are available to acquire with Fax.Plus?
To acquire a fax number, you are required to subscribe to a paid plan, which includes plan options like Basic, Premium, Business, or Enterprise. Here is a list of fax numbers available through Fax....
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From which countries and cities is it possible to purchase a local fax number?
With Fax.Plus, you can easily receive faxes online by acquiring one or multiple local or national fax numbers. We currently support numbers in over 200+ countries and 500+ local regions worldwide.W...
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Why is regulatory document approval required for obtaining phone numbers in specific countries?
Local regulations in some countries often require providing adequate identity documentation to carriers or a local enforcement agency.Local regulations vary by country, and certain phone numbers re...
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How can I access the Fax.Plus app?
The Fax.Plus application is accessible on various platforms, such as Web, iOS, Android, and G-Suite, ensuring smooth synchronization of all your data across your devices. Web The Fax.Plus Web App e...
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How can I connect my printer or scanner to my Fax.Plus account?
Email to Print – Automatically print your received faxes If your all-in-one printer supports the Email to Print feature, you can have your faxes printed automatically on your multi-function printer...
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Sending Faxes with Fax.Plus – FAQs
We have curated a collection of frequently asked questions to provide you with clarity and assurance regarding your faxing inquiries.How can I send a fax? Log in to your Fax.Plus account, and go to...
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What web browsers are supported by Fax.Plus?
To ensure the best possible Fax.Plus experience on your desktop computer or laptop, we recommend using the most up-to-date versions of: Google Chrome Mozilla Firefox Safari Microsoft Edge Warnin...
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How can I create a shortcut on Google Chrome to access Fax.Plus on my desktop?
To swiftly access your Fax.Plus account, you can create a shortcut on your Windows or Mac device using Google Chrome.Shortcuts are icons or links that provide quick access to a specific webpage or ...