Awaiting approval for regulatory documents – When can I expect them to be ready?

When you're eager to start using your new fax numbers, waiting for document approval can seem like a lengthy process. However, it's important to understand that this step is crucial for compliance with local regulations, which are in place to ensure the security and legitimacy of telecommunications services.

Why is Document Approval Necessary?

Local laws and regulations necessitate providing valid identification to carriers or a local enforcement agency. This is a standard practice worldwide to prevent fraudulent activities and ensure that phone numbers are assigned to legitimate users.

Document Requirements Based on Geographic Location
  1. Proof of Identification: This could be a government-issued ID card, passport, or other official documents that verify your identity.

  2. Proof of Address: A document that confirms your residence or business location. This might include utility bills, lease agreements, or official government correspondence.

    The address on your identification must match the location where the fax number will be operated, whether it's your residence or your business address.

Which countries require approval of regulatory documents?

To see detailed information on which countries require approval of regulatory documents, please refer to the following article.

Approval Timeframe

The review and approval of documents are subject to the specific regulations of each country. The timeframe can vary based on the processing speed of the local authorities and the completeness and clarity of the documents you have submitted. You will receive an email notification once your documents have been approved.

What Can You Do While Waiting?

While you're waiting for approval, ensure that:

  • You have provided all the required documentation in a clear and legible format.
  • The documents reflect the current and correct information, especially the address details.
  • You respond promptly to any additional information requests from the verification team.
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