Fax.Plus Refund Policy

This page explains which Fax.Plus charges can be refunded, which can't, and what you can do in each case.

Quick summary

• Subscription charges (monthly or annual, including renewals): not refunded. You can cancel anytime to stop the next charge - see How to cancel your Fax.Plus subscription.
• Credit purchases: refundable within 24 hours if none of the credits have been used.
• Upgraded to annual by mistake: if you haven't used the annual plan yet, contact us - ideally within 72 hours of the purchase - and we'll convert your account to the monthly plan.
• Billing errors on our side: refunded once confirmed.
• Apple App Store or Google Play purchases: refunds are handled by Apple or Google, not by us.

Subscription charges

All paid plans renew automatically until you cancel. When you cancel, your plan stays active until the end of the current billing period, and you won't be charged again.

We don't refund:

• A renewal charge, including one you forgot to cancel before.
• The unused months of an annual plan if you cancel mid-year.
• Unused pages included in your plan.
• A plan you only used for one or a few faxes.

To avoid the next charge, cancel at least 24 hours before your renewal date. See Where do I find my next billing or renewal date?

Only need a few faxes a month? Switching to a lower plan keeps your fax number and lowers your next charge. See How to downgrade your Fax.Plus plan.

Upgraded to an annual plan by mistake

If you meant to choose monthly billing and haven't used the annual plan yet (no faxes sent on it), contact support@alohi.com and we'll convert your account to the monthly plan.

Please contact us as soon as possible, ideally within 72 hours of the purchase. Include your account email and the date of the purchase.

More detail: I accidentally upgraded to an annual plan.

Credit purchases (24-hour cooling-off period)

If you bought additional credits directly through Fax.Plus (card, PayPal, Apple Pay or Google Pay), you can request a refund within 24 hours of the purchase, as long as none of the credits have been used. Once any credits are used, even partially, or after 24 hours, the purchase can't be refunded.

To request it, email support@alohi.com with your account email and the transaction details.

The cooling-off period applies only to credit purchases made directly on Fax.Plus. It does not apply to subscriptions, renewals, or App Store and Google Play purchases.

Billing errors and charges you don't recognize

Billing errors we refund once confirmed:

• A duplicate charge caused by a system issue.
• A charge after your cancellation was confirmed (your Plan Details showed an expiry date, or you received the cancellation email).

A charge you don't recognize is most often a second Fax.Plus account under a different email address, or a subscription bought through Apple or Google Play. Search all your inboxes for "Fax.Plus" or "Alohi" receipts first.

To report either, email support@alohi.com with:

• The date and amount of the charge.
• For card payments: the last four digits of the card. For PayPal payments: the name on the PayPal account.
• A screenshot of the bank, card or PayPal statement showing the charge.

Write from your account email if you know it. If you don't, write from any address and include the details above - we'll use them to find the account.

Before filing a chargeback

Please contact us first. We can usually confirm and correct a genuine billing error within 1-2 business days, which is faster than a chargeback.

Apple App Store and Google Play purchases

If you subscribed inside the iOS app or through Google Play, Apple or Google is the seller and handles refunds. We can't refund, cancel, or see the details of these purchases.

• Apple: Apple billing support
• Google Play: Google Play refunds, or in the Google Play app go to Payments & subscriptions → Budget & history and select the charge.

Not sure where you bought it? Check your payment email: if it came from Apple or Google Play, they handle it. If it came from Alohi, this policy applies. We can also confirm for you.

Apple Pay and Google Pay are different from App Store and Google Play

Apple Pay and Google Pay are payment methods you can use at Fax.Plus checkout, like a card or PayPal. In that case we are the seller and this policy applies. The App Store and Google Play are marketplaces - when you buy there, their refund policy applies.

Common questions

Can I get a refund if I forgot to cancel?
No. Renewal charges aren't refunded. Cancel now to make sure it's the last one.

Will I be charged automatically?
Yes. All paid plans renew automatically until cancelled.

How do I know when my plan renews?
See Where do I find my next billing or renewal date?

I only needed one fax - can I get a refund?
No, but you can cancel right away to stop the next charge and still use the plan until the period ends.

I cancelled but was still charged.
See Why was I charged after I cancelled my Fax.Plus plan?

This policy is part of our Terms of Service.