Paid plans renew automatically at the end of each billing period - every month on a monthly plan, every year on an annual plan - until you cancel. The charge is your plan renewing for the next period.
Can I get a refund?
Renewal charges aren't refunded, including when you forgot to cancel. You keep full access until the end of the period you paid for. See our Refund Policy.
We do refund the charge if:
- You were charged after your cancellation was confirmed (Plan Details showed Canceled, or you received the cancellation email).
- You were charged twice for the same period.
Email support@alohi.com with the date and amount of the charge.
I don't recognize this charge
Check these first:
- Another account: search all your inboxes for "Fax.Plus" or "Alohi". You may have a second account under a different email.
- App Store or Google Play: if the receipt came from Apple or Google, they charged you and handle refunds. See How to cancel a subscription bought through the App Store or Google Play.
- Annual plan: an annual plan renews once a year, so the charge can be larger than you expect.
How to stop the next renewal
- Find your renewal date: see Where do I find my next billing or renewal date?
- Cancel at least 24 hours before that date: see How to cancel your Fax.Plus subscription.
Cancelling is the only way to stop renewals. There is no separate auto-renewal setting.
Fax only now and then? A lower plan keeps your fax number for less. See Am I on the right Fax.Plus plan for my needs?