If you’ve upgraded your Fax.Plus account but are still being prompted to upgrade or purchase a fax number, please follow the steps below to resolve the issue.
Verify the Email Address You’re Logged In With
Make sure you’re signed in with the same email address used to purchase your Fax.Plus subscription.
It’s common to accidentally log in with a different email (for example, a personal instead of a work email), which may be linked to a free account.
Confirm Your Payment Was Successful or Review Previous Payments
Check your bank or credit card statement to ensure the payment for your upgrade was successfully processed.
Look for a charge from Alohi (the service provider for Fax.Plus).
Still Seeing a Free Account?
If you’re certain you don’t have another Fax.Plus account, or the payment has been successfully processed but you’re still being prompted to upgrade, please contact our Support team at support@alohi.com.
To help us resolve your issue quickly, include the following information in your email:
- The email address you used to log in
- A screenshot or copy of your bank statement showing the Alohi charge, including:
- The date of the charge
- The service provider name (Alohi)
- The last four digits of the card used
Providing all of this information upfront will allow our team to assist you as quickly as possible.