Delete your Fax.Plus account (cancel, close, or remove personal data)

Cancelling your subscription and deleting your account are two different actions. Cancelling stops future charges. Deleting permanently removes your account and personal data. Pick the one that matches what you want to do.

Which one do you need?

• "I want to stop being charged." Cancel your subscription - see How to cancel your Fax.Plus subscription. You don't need to delete your account.
• "I want to take a break and might come back." Cancel your subscription. We hold your fax number for 30 days after your plan ends, so you can return and keep it.
• "I want my account and data permanently removed" (including GDPR or CCPA requests). Delete your account - continue reading.
• "I can't access the email I signed up with." See I lost access to the email used to create my Fax.Plus account.

When you can delete your account

You can delete your account once both of these are true:

1. Your account is on the Free plan.
2. You have no remaining credits.

If you're on a paid plan, it takes time to reach the Free plan:

1. Cancel your subscription. Your plan stays active until the end of your current billing period.
2. When the billing period ends, your account is paused for 30 days and your fax number is held in case you return.
3. On day 31, your fax number is released and your account moves to the Free plan.
4. From then on, you can delete your account.

If you still have credits, use them before deleting, or contact support@alohi.com.

Before you delete: save what you need

Deletion permanently removes all your faxes and records and can't be undone. Download anything you want to keep first:

• How can I save or download faxes that I've received or sent?
• How can I export my fax records to CSV?

How to delete your account

Web app

1. Log in to Fax.Plus.
2. Go to app.fax.plus/data-deletion.
3. Follow the prompts to confirm the deletion.

iOS and Android app (Fax.Plus or Sign.Plus)

1. Open the app and go to Settings.
2. Tap My Info.
3. Tap Delete Account and confirm.

Don't see the delete option?

Your account doesn't meet the conditions yet. Check the most common reasons:

• You cancelled recently. Your account isn't on the Free plan until 30 days after your paid plan ends. Check Plan & Billing to see your current plan.
• You still have credits on your account.
• You're signed in to a different account. If you've used more than one email address, make sure you're in the account you want to delete.

If you have two Fax.Plus accounts

If you created a second account by mistake, for example your mobile number is still verified on an old account and can't be added to the new one, contact support@alohi.com from either account's email. Tell us both email addresses and which account you want to keep, and we'll help you sort it out.

What deletion does

• Removes all your faxes, sent and received.
• Removes your account profile and login.
• Removes your contacts and settings.
• Removes your personal information from our active systems, in line with our Privacy Policy.
• Can't be undone.

What deletion does not do

• It doesn't refund past payments - see our refund policy.
• It doesn't delete faxes you've already downloaded to your devices.