If you are on the Business plan and your account's Owner has left your organization, and you are looking to change the account Owner, you can ask Alohi Support to verify your identity and issue a temporary password so you can regain access and update the account.
Step 1: Verify your identity
Contact our support team and provide the following so we can confirm you are authorized to access the account:
- The last four digits of the credit card used to pay for the account. If possible, attach a photo showing the last four digits and the cardholder's name (you can cover the remaining digits for security).
- A scanned copy of the credit card statement showing the Alohi (Fax.Plus or Sign.Plus) transaction(s).
Once we receive this information, our team will proceed with your request as soon as possible.
Step 2: Update the account Owner
Once you have access to the Owner's account, you can change the account Owner by updating the email address on the account to the new Owner's email address.
Note: You cannot change the account's email address to one that already exists on your Business account (for example, an address already assigned to another team member). Use a new email address for the new Owner.