Partial faxes, where only a portion of the intended document is received, can be attributed to issues within the telecommunication lines. These problems may include random noises or a sudden drop in the active fax connection, often initiated by the sender's fax machine.
Common Causes
- Interference in the line can disrupt the transmission, leading to incomplete faxes.
- Connection issues: Drops in the connection, due to problems on the sender's side, can result in partial transmissions.
- Sender machine errors: Faults with the sender’s fax machine may also lead to incomplete documents being sent.
Steps to Resolve
- Resubmit the fax: The simplest and most immediate solution is to request the sender to resubmit the faxed document. In many cases, a second attempt can go through without any issues.
- Break down the fax: If the problem persists, it may be beneficial to ask the sender to divide the document into smaller parts and transmit them separately. This approach can help mitigate the effects of line noise and connection drops.
- Check line quality: If partial faxes are a recurring issue, it may be worthwhile for both parties to check the quality of their telecommunication lines. Ensuring a stable connection can significantly reduce the chances of incomplete transmissions.