Email us at support@alohi.com. If you write Monday to Friday, we reply within 24 hours. If you write on Saturday or Sunday, we reply within 72 hours.
Before you write
To help us find your account and fix the issue faster:
- Write from the email address you use to log in (Fax.Plus, Sign.Plus or Dial.Plus). We use it to find your account.
- Say what you were trying to do and what happened instead.
- Attach a screenshot or short video of the error, if you can.
- For a charge question, include the date and amount of the charge.
Other ways to get help
- Chat: click the chat button on this page for instant answers. If the chat can't solve your issue, it passes your question to our team and we reply by email.
- Phone: Enterprise customers with high fax volume can ask for phone support by emailing support@alohi.com.
- Sales questions: see How to Contact Sales About Alohi Products.
How long it takes
| What you can expect | Time |
|---|---|
| First reply, Monday to Friday | Within 24 hours |
| First reply, Saturday or Sunday | Within 72 hours |
| Simple issues solved | 1 to 3 business days |
| Complex issues solved | 5 to 7 business days |
After we solve your issue, we may send a short survey about your experience.