I signed up for Sign.Plus by mistake. How do I cancel and get a refund?
We hear this from time to time, and we understand the confusion. Fax.Plus and Sign.Plus share the same Alohi account login, which means it's possible to subscribe to one when you intended to subscribe to the other. Here's how to fix it quickly.
如何取消 Sign.Plus 订阅
1. 使用您用于 Fax.Plus 的相同账户信息登录 app.sign.plus。
2. 前往“设置”→“套餐与账单”→“套餐详情”。
3. 点击 Sign.Plus 套餐旁边的“取消套餐”。
4. 确认取消操作。几分钟内查看确认邮件。
此操作将停止 Sign.Plus 订阅。如果您也订阅了 Fax.Plus，该订阅不会受到影响。
如何为意外产生的 Sign.Plus 费用申请退款
请尽快通过 support@alohi.com 联系支持团队。请附上以下信息：
- The email address on your account.
- The exact date and time of the Sign.Plus subscription.
- A confirmation that you have not used the Sign.Plus features (have not sent any signature requests).
For genuine signup errors reported within 24 hours, where Sign.Plus has not been used, we review the request against our refund policy. Most cases like this are resolved with a full refund of the Sign.Plus charge while keeping your Fax.Plus subscription active.
如果我已经使用过部分 Sign.Plus 功能怎么办？
If you've sent signature requests on the new Sign.Plus plan, the refund window narrows. Contact us anyway: in cases where the use was minimal and clearly accidental (one or two test sends), we still review.
为何会发生这种情况，我们正在采取哪些措施
Both Fax.Plus and Sign.Plus are part of the Alohi product family and share a common account. The product team is aware of this confusion pattern and is working on the renewal and upgrade flows to make the product selection clearer at checkout. If you have feedback on what would have helped you avoid the mistake, please include it in your support email.
如何避免下次再发生此类问题
在升级或续订套餐时，请在确认前仔细检查地址栏中的产品名称（`fax.plus` 与 `sign.plus`）以及结账页面上的信息。