If you previously had a Fax.Plus subscription and want to come back, you can reactivate your old account. What's possible depends on how long ago you cancelled.
如果您在最近 30 天内取消订阅
You're in luck. Your fax number is still held and your data (faxes, contacts, settings) is intact.
1. 使用您之前的电子邮箱登录 app.fax.plus 上的 Fax.Plus。
2. 进入“设置”→“套餐与账单”。
3. 点击“恢复套餐”。
4. 选择一个套餐并完成付款。
您之前的传真号码将立即重新激活。以往的传真仍保留在您的收件箱和已发送文件夹中。
如果您在 30 天到 12 个月前之间取消订阅
Your fax number was released after the 30-day grace period and is no longer available to you. Your account itself and your historical data are still preserved (on the Free plan).
1. Log in with your previous email.
2. Subscribe to a paid plan to get a new fax number.
3. Choose your area code.
4. Your historical fax data (sent and received from before cancellation) is still accessible in your Faxes folders.
You'll have a different fax number than before, but the rest of your account is intact.
如果您的旧号码至关重要
如果您需要恢复之前使用的相同传真号码，且距取消订阅已超过 30 天但不满 12 个月：
1. Contact support@alohi.com with your previous fax number and account email.
2. We'll check whether the number has been released or it is still available to be reclaimed.
3. If the number is still in our inventory and unassigned, we can sometimes reclaim it for an administrative fee of $19.99.
4. If it is not available in our inventory, we cannot reclaim it.
请勿依赖此项服务——号码重新申领仅为尽力而为，不保证成功。
如果您不记得当时使用的电子邮箱
如果您使用了错误的邮箱地址，登录尝试会显示“未找到该电子邮箱”。如果您忘记了当时使用的邮箱：
1. Search your inbox(es) for "Fax.Plus" - confirmation emails will reveal which address you used.
2. Check old credit card statements for the charge merchant name and date — this can help narrow down when you signed up.
哪些内容会恢复，哪些不会
Restored: account profile, historical fax data, contacts, settings, plan history.
不会自动恢复的内容：集成功能（Zapier、Slack、Google Workspace 附加组件）——您需要重新连接这些服务。SSO 配置——如果您的身份提供商（IdP）已发生变化，则需要重新配置。