Calls

  • Understanding Call Logs and Email Notifications in Dial.Plus

    Who can use this feature? Available on All Paid plans. Only Owners and Admins via the Web app Your call logs should appear almost immediately after a call ends. In most cases, this takes less than...

  • How Can I Set Maximum Call Duration in Dial.Plus

    Who can use this feature? Available on All Paid plans. Only Owners and Admins via the Web app In Dial.Plus, every call handled by your AI agent has a maximum duration. This ensures efficient use o...

  • How to Delete a Saved Call in Dial.Plus

    Dial.Plus automatically saves all calls handled by your AI agents, allowing you to review them, listen to recordings, and analyze transcripts. If you no longer need a saved call, you can delete it ...

  • How to Download and Use Call Recordings in Dial.Plus

    Who can use this feature? Available on All Paid plans. Only Owners and Admins via the Web app With Dial.Plus, every call your AI agent handles is automatically recorded. If you’d like to keep a co...

  • How to View a Test Agent Transcript on Dial.Plus

    When you run a test with your agent in Dial.Plus, the system automatically generates a call transcript — a written record of the conversation. Transcripts make it easier to review what was said, ev...

  • How to manage Phone Numbers in Dial.Plus

    Who can use this feature? Available on All Paid plans. Only Owners and Admins via the Web app Phone numbers are a core part of your AI Agent setup in Dial.Plus. Managing them effectively ensures t...

  • What is the process for number porting with Dial.Plus?

    Who can use this feature? Available on Professional, Business, and Enterprise plans. Only Owners and Admins via the Web app If you’d like to retain your current phone number (from another provider...

  • How can I listen to a call in Dial.Plus?

    After your AI agent handles a call, you can review the conversation to evaluate its performance, check accuracy, and identify opportunities for improvement. Listening to past calls is a great way t...