When you run a test with your agent in Dial.Plus, the system automatically generates a call transcript — a written record of the conversation. Transcripts make it easier to review what was said, evaluate your agent’s performance, and spot areas for improvement.
How to Access Test Agent Transcripts
- Log in to your Dial.Plus account
- Navigate to the Calls tab
- Find and select the test agent call you’d like to review
- The transcript will appear alongside the call details
What You Can Do with Transcripts
When reviewing transcripts, you can:
- Check accuracy – See how well your agent understood and responded.
- Spot improvements – Identify errors, gaps, or missed opportunities in responses.
Why Transcripts Are Important
Test agent transcripts give you a clear, written record of each test call. Reviewing them allows you to:
- Improve faster – Save time by scanning transcripts instead of replaying full audio recordings.
- Ensure readiness – Confirm your agent’s tone, consistency, and alignment with your business before going live with customers.