With Dial.Plus, every call your AI agent handles is automatically recorded. If you’d like to keep a copy for training, compliance, or review purposes, you can easily download the voice call as an MP3 file.
How to Download a Call Recording
- Log in to your Dial.Plus account
- Navigate to the Calls tab
- Find and click on the call you’d like to download
- On the right-hand side, click the Download button
- The call will be saved as an MP3 file on your device in the following format:
“DialPlus Conversation – DATE at TIME from INCOMING NUMBER.mp3”
What You Can Do with Call Recordings
Once downloaded, you can:
- Review calls offline for quality assurance.
- Share recordings with your team for training and feedback.
- Archive files for compliance or record-keeping.
- Compare calls over time to measure improvements in your agent’s performance.
Best Practices
We recommend regularly downloading and reviewing sample calls to ensure your AI agents:
- Remain accurate and professional.
- Continuously adapt to your business needs.
- Deliver a seamless experience for callers.