Adding SMS authentication for recipients in signature requests.

Who can use this feature?

Available on Professional, Business, and Enterprise plans.

All members.

Follow these steps to implement an SMS authentication of a document when requesting a signature:

Web app iOS & Android

Sender Instructions:

  1. Log in to your Sign.Plus account.
  2. Initiate a signature request by uploading the document that requires signatures. After uploading, navigate to the Add Recipients section.
  3. Enter the email addresses of the individuals who need to sign the document. Ensure each is listed correctly to maintain document security and order.
  4. For additional security, enforce SMS verification for signers: Find the recipient’s role (default set to Needs to Sign) and click the shield icon (highlighted as [1] in the image) beside it to access Recipient Verification options.
  5. Select SMS from the drop-down menu (indicated by [2] in the image). In the newly appeared text field (marked as [3] in the image), enter the mobile number of the recipient. This step ensures that only the designated recipients can access and sign the document using a unique SMS verification code sent to their phone.
  6. Click Next to continue with the signature request process. Review your document thoroughly before sending.
Note: Please ensure that the Admin of your account has activated this feature and that your account has enough SMS to request such verification. For more information, refer to this article.

Recipient/Signer Instructions:

  1. To access the document, click on the Review Document link provided in the signature request email. You will be redirected to the verification page.
  2. To verify your identity, click on the Verify Now link.
  3. Upon the sender’s request, you will receive an SMS from Sign.Plus stating: "Your Sign.Plus verification code is: [Code]."
  4. Enter the verification code received via SMS. This step confirms your identity and grants access to the document.
  5. Only after successful verification will you be prompted to sign the document. Follow the on-screen instructions to complete your signature.
Note: Remember to complete the SMS verification to move forward with signing the document. Double-check that your mobile number is accurately shared with the sender to ensure a smooth verification process. Should you run into any difficulties with SMS verification, reach out to the sender or get in touch with Sign.Plus support for help.
Sender Instructions:
  1. Launch the Sign.Plus app.
  2. Navigate to the Sign section, then select Request Signature.
  3. After uploading the document requiring signatures, click Next to proceed to the Recipients section.
  4. Enter the email addresses of the individuals who need to sign the document. To enhance security, you can opt for an additional verification step by requiring an SMS.
  5. Activate the Recipient Verification option for added security measures.
  6. Once Recipient Verification is activated, select Verification Type and choose SMS from the available security methods.
  7. In the newly appeared text field, enter the mobile number of the recipient. This step ensures that only the designated recipients can access and sign the document using a unique SMS verification code sent to their phone.
  8. Click Next to continue with the signature request process. Review your document thoroughly before sending.
Recipient/Signer Instructions:
    1. To access the document, click on the Review Document link provided in the signature request email. You will be redirected to the verification page.
    2. To verify your identity, click on the Verify Now link.
    3. Upon the sender’s request, you will receive an SMS from Sign.Plus stating: "Your Sign.Plus verification code is: [Code]."
    4. Enter the verification code received via SMS. This step confirms your identity and grants access to the document.
    5. Only after successful verification will you be prompted to sign the document. Follow the on-screen instructions to complete your signature.
Note: Remember to complete the SMS verification to move forward with signing the document. Double-check that your mobile number is accurately shared with the sender to ensure a smooth verification process. Should you run into any difficulties with SMS verification, reach out to the sender or get in touch with Sign.Plus support for help.
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