Fax transmission billing: How are fax transmission page counts calculated?

When it comes to fax transmissions, it's not uncommon to find that you're billed for more pages than you actually sent. This might seem confusing at first, but it's based on a specific billing approach that takes into account both the number of pages and the time taken for transmission. 

In most cases, fax pages are transmitted within a minute. However, when it comes to billing for both inbound and outbound faxes, the method used considers the greater of two factors: the actual count of pages transmitted, or the time spent in full or partial 60-second increments during the transmission or connection process. This approach applies irrespective of whether the fax transmission is fully successful or gets interrupted - for instance, if the call is hung up midway or if the transmission is halted before completion.

To provide a clear example, consider a scenario where you send a one-page fax that takes 30 seconds to transmit. In this case, the billing would be for one page. However, if you send a one-page fax that takes one minute and six seconds, the billing would be for two pages, due to the additional time beyond the initial 60-second increment.

Additionally, the destination of the fax can also influence billing. Faxes sent to certain locations might be charged as multiple pages. 

For a comprehensive understanding of how fax transmission fees are structured, including the rates for different destinations, it's recommended to refer to the specific details provided by your fax service provider. For a detailed breakdown of fax transmission fees to various destinations, please visit https://www.fax.plus/rates/.

Note: To minimize fax transmission time, you can use the “Optimize Document For Text” feature for faster fax submission.

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