How can I resolve the 'Something Went Wrong' error?

If you encounter a “Something Went Wrong” message in Fax.Plus or Sign.Plus, don’t worry—this error is often temporary and can usually be resolved with a few quick steps.

For Web Applications (Fax.Plus or Sign.Plus)

1. Refresh Your Browser
   Reload the page to ensure you’re working with the latest updates. Then, try the action again.
2. Log Out and Back In
   Sign out of your account, then log back in. This often clears small glitches.
3. Try Incognito/Private Browsing
   Open an Incognito or Private tab and log in again. This bypasses cached data that might be causing the problem.
4. Switch Browsers
   If the issue continues, try another browser (e.g., Chrome, Safari, Firefox).
5. Check Your Internet Connection
   Make sure your connection is stable. Drops or slow speeds can interrupt normal functionality.

For Mobile Applications (Android or iOS)

1. Check for App Updates
   Ensure you’re using the latest version of the app from the App Store or Google Play.
   
2. Log Out and Back In
   Log out of your account and sign back in to refresh your session.
3. Check Your Internet Connection
   Verify that your Wi-Fi or mobile data connection is stable.
4. Reinstall the App (Android only)
   If you’re on Android, uninstall and reinstall the Fax.Plus or Sign.Plus app (⚠️ not applicable to Scan.Plus). For iOS, reinstalling is not required.

💬 Still seeing this error message?

To help us investigate further, please provide the following details:

• Describe the exact scenario you’re encountering
• What type of file are you uploading? (e.g., PDF, DOC, JPEG)
• Where are you uploading from? (e.g., Google Drive, Dropbox, device camera)
• Can you share a screenshot or short video of the error?