If you encounter the "Something Went Wrong" message, please attempt the following troubleshooting steps:
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Check Fax.Plus Status Page: Begin by visiting the Fax.Plus Status Page to determine if there's a temporary problem. Our dedicated team of 24/7 developers actively addresses issues and promptly updates the Status Page upon resolution.
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Refresh Your Browser: Refresh your browser to ensure that you're working with the latest updates. After refreshing, try to perform the action again.
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Log Out and Log In: Logout of your Fax.Plus account and then log back in. This simple step can often clear up minor glitches. Once you're logged in again, attempt the action once more.
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Try an Incognito Tab: If caching might be causing the problem, try logging into an Incognito or Private Browsing tab in your browser. This prevents caching issues and allows you to retry the action.
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Use a Different Browser: If the issue persists, consider using a different web browser. Sometimes browser-specific problems can be resolved by switching to an alternative browser.
- Check Your Internet Connection: Ensure your internet connection is stable and reliable. Connection drops or slow speeds can interrupt the application’s normal functionality.
💬 Still seeing this error message?
To help us investigate further, please provide the following details:
- Describe the exact scenario you’re encountering
- What type of file are you uploading? (e.g., PDF, DOC, JPEG)
- Where are you uploading from? (e.g., Google Drive, Dropbox, device camera)
- Can you share a screenshot or short video of the error?
If the above steps do not resolve the issue, feel free to contact us at support@alohi.com with the requested details—we’re here to help!