You can receive faxes on your Fax.Plus number from fax machines and online fax services. Your number stays available for fax reception even if your internet connection is down, as long as your plan is active.
If faxes are not reaching you, go through the checks below in order.
1. Check that your plan is active and paid
Go to Settings > Plan & Billing and confirm that your plan is active and that your most recent subscription payment was successful.
Important: If your plan becomes inactive (for example, after a failed renewal payment or when your subscription expires), your fax number is deactivated and cannot receive faxes. Faxes sent to your number during that period are not received by Fax.Plus, so they are not stored, queued or recoverable, and they will not appear in your inbox after you reactivate your plan. The sender will usually see a "no answer" or failed transmission result. Once your plan is active again, ask the sender to resend any fax they sent while your plan was inactive.
2. Check that fax reception is enabled for your number
On the Premium plan and higher, you can turn off incoming fax reception for a fax number. While reception is turned off, that number does not receive any faxes. Open the settings of your fax number and make sure incoming fax reception is enabled.
3. Check your remaining pages
Make sure you have enough remaining pages in your plan to receive incoming faxes. If your page quota is used up, the sender may get a busy signal.
4. Check with the sender
- Ask the sender what result they see on their end. A "busy" result usually means your page quota is used up or the line is receiving another fax. A "no answer" result usually means the number is inactive.
- Confirm that the sender is faxing the correct number.
- Confirm that the sender is entering the country code with a plus sign and the area code before the fax number. For example: +16692001010.
5. Business and Enterprise plans: check the number assignment
Make sure the fax number you want to receive on is assigned to you by your account Administrator.
Note: On the Free plan, you receive 10 free pages after mobile verification, but no fax number. To own a fax number and receive faxes, you need to upgrade to one of our paid plans (www.fax.plus/pricing).
Still not receiving faxes?
Contact us at support@alohi.com and include your Fax.Plus number, the sender's fax number, and the approximate date and time (with time zone) of the attempts. Sending these details in your first message speeds up the investigation.
Please note that we can only trace incoming attempts made while your plan and fax number were active. Faxes sent while your plan was inactive never reach Fax.Plus, so there is no record of them on our side.