You can receive faxes on your dedicated fax number from various sources, including fax machines and online fax services. The Fax.Plus fax number remains constantly available for fax reception, even if your internet connection is down.
If you're encountering issues while receiving faxes, here are some troubleshooting tips addressing the most prevalent fax reception problems:
- Ensure that your paid plan is currently active and that you possess an adequate number of remaining pages to accommodate incoming faxes. In this situation, the sender could encounter a busy signal.
- Check that your most recent subscription payment was successful. If a renewal payment fails or your plan expires, your fax number may be temporarily deactivated, and senders will hear a busy signal or there will be no answer. You can verify your plan status and payment method under Settings > Plan & Billing.
- Ask the sender what result they see on their end. "Busy signal" usually means your page quota is exhausted or the line is receiving another fax; "no answer" usually means the number is inactive.
- Verify that the sender is directing the fax to the accurate fax number.
- Confirm that the sender is inputting the appropriate country code with a plus sign and the local area code prior to the fax number. For example: +16692001010.
- Ensure that the designated fax number for receiving is already assigned to you by the account Administrator (this is relevant for users with Business and Enterprise plans).
Note: In our Free plan, upon mobile verification, you are allocated 10 free pages, but not a fax number to receive faxes. To own a fax number and be able to receive faxes, you need to upgrade to one of our paid plans (www.fax.plus/pricing).
Still not receiving faxes?
Contact us at support@alohi.com and include the following so we can check our transmission logs right away: your Fax.Plus number, the sender's fax number, and the approximate date and time (with time zone) of the failed attempts. With these details we will be able to trace incoming fax attempts, and including them in your first message will significantly speed up the investigation.