If you previously purchased Scan.Plus Pro (either as the one-time purchase or as an active subscription) and you've reinstalled the app, switched devices, or upgraded to a new phone, here's how to restore your access.
What "Restore Purchases" does
The Restore Purchases button asks Apple or Google: "Did this user buy any in-app purchases for Scan.Plus in the past?" If yes, those purchases are reactivated on this device.
This is the standard mechanism in the App Store and Google Play ecosystems for transferring purchases.
How to restore
On iOS (iPhone or iPad)
- Make sure you're signed in to the same Apple ID you used to make the original purchase. Go to Settings → [your name] to check.
- Open Scan.Plus.
- Tap the Settings icon (or wherever the subscription menu is).
- Tap Restore Purchases (sometimes called Restore Subscription or similar).
- Wait. The app pings Apple's servers and reactivates any prior purchases.
- You should see your Pro features available.
On Android
- Make sure you're signed in to the same Google account used for the original purchase. Open Google Play and check the account at the top.
- Open Scan.Plus.
- Go to Settings → Restore Purchases.
- Tap to restore.
- Wait for the app to communicate with Google Play.
- Pro features should reactivate.
What to do if Restore Purchases doesn't find anything
Possible reasons:
- You're signed in to a different Apple ID or Google account than the one used for the original purchase. Switch accounts in your device settings, then try again.
- The original purchase was made on a different store (e.g., you bought on Apple but you're trying to restore on Android, or vice versa). Cross-platform restoration is not supported by Apple/Google.
- The original purchase was made under a different country / region. Subscriptions are region-specific.
- The purchase was refunded or the app was uninstalled and not within the eligible period.
If none of these apply but your purchase still isn't restoring:
Find your App Store receipt (in your email - Apple sends one per purchase) or your Google Play receipt.
I'm getting a recurring "Subscribe" prompt
If you keep seeing a subscription prompt despite having an active subscription:
- Force-quit the app (close from the app switcher).
- Reopen.
- Tap Restore Purchases.
- If still showing, sign out of Scan.Plus (if applicable) and sign back in.
If still happening, contact support - there may be a sync issue.
Cross-device subscription
A subscription purchased on iOS doesn't activate on Android, and vice versa, because Apple and Google treat them as separate purchases.
If you want Scan.Plus on multiple platforms, you need to subscribe on each platform.