To make your AI agents reachable by phone, you'll need one or more phone numbers in Dial.Plus. The number types available to you depend on the country you select.
Number types available
Local numbers
- ✅ Available on all paid plans
- 📍 Assigned to a specific city or region
- 👍 Ideal for businesses that want to appear local and familiar to callers
Toll-free numbers
- ✅ Available on all paid plans, including Starter
- ☎️ Free for your customers to call
- 🧰 Great for customer support and nationwide services
Custom numbers
- ✅ Available on all paid plans
- 🔢 Lets you choose specific digits (if available)
- 💲 Subject to a one-time fee of $19.99
Country availability
- The availability of local, toll-free, or custom numbers depends on the country you select.
- In some countries, you may need to provide regulatory documents, such as:
- Proof of address
- Business registration
- You'll be prompted to upload any required documents during setup.
Key rules for numbers
- Each phone number can be assigned to only one agent.
- A single agent can be assigned multiple numbers.
- Starter includes 1 number, and Pro and Business include 2.
- Extra numbers can be purchased on the Business plan for $4.99 each.
Best practices for choosing a number type
| Goal | Recommended number type |
|---|---|
| Build local trust | Local number |
| Offer accessible support | Toll-free number |
| Reinforce branding or memorability | Custom number |