In order for your AI Voice Agent to receive calls, it must be connected to an active phone number. With Dial.Plus, you can purchase phone numbers directly through the platform, making it easy to establish a presence in the countries or regions where your customers are located.
Having a dedicated number for your AI agent ensures professional communication, easier tracking, and full control over customer interactions, whether you're supporting users, qualifying leads, or handling general inquiries.
Why You Need a Number
Each Agent needs to be assigned a number which enables the following:
- Instant accessibility: Customers can reach your agent through a real phone call, just like they would with a live representative.
- Geographic targeting: Choose numbers from specific countries or states to create a local presence for better trust and response rates.
- Scalability: Use multiple numbers for different agents, teams, or campaigns as your needs grow.
- Portability: Keep your existing number if you're moving from another provider (available in supported countries).
What’s Included in Each Plan
Your ability to include or purchase phone numbers depends on your subscription plan:
| Plan | Phone Number Included | Add Additional Numbers |
|---|---|---|
| Free | No | No |
| Personal | 1 | No |
| Professional | 2 | Yes |
| Business | 2 | Yes |
| Enterprise | Higher limits | Yes |
How to Get Your First Number
To get started with your first number:
- Log in to your Dial.Plus account.
- Go to the Numbers section from the main dashboard.
- Click Add Number.
- You will be redirected to choose a Paid Plan if you’re currently on the Free Plan.
-
Select the country from which you’d like a number.
Note: Some countries may require additional regulatory documentation.
- Enter your payment details.
- Confirm and complete the purchase. Your number will be instantly available and can be assigned to any agent.
How to Add Additional Numbers
If you’re on the Professional or Business Plan, you can purchase extra numbers to expand your operations:
- Go to the Numbers section.
- Click Add Number.
-
Select the country from which you’d like a number.
Note: Some countries may require additional regulatory documentation.
- Enter payment details and complete the purchase.
Need help choosing the right plan or number type? Visit our pricing page or contact support for personalized recommendations.