How to delete added knowledge base

Keeping your AI Voice Agent’s knowledge base up to date is essential for ensuring accurate and relevant responses. If any content becomes outdated or no longer applies to your business, you can easily delete it from your Dial.Plus account.
You have the option to remove knowledge from the overall account knowledge base or directly from a specific agent’s assigned content.

How to Delete Knowledge from the Global Knowledge Base

To remove knowledge that’s been added across your account:

1. Log in to your Dial.Plus account
2. Go to the Knowledge Base tab in the main navigation menu
3. You'll see a list of all added knowledge entries
4. Click the Trash icon next to the item you want to delete
5. Confirm the deletion when prompted

How to Delete Knowledge Assigned to a Specific Agent

To remove knowledge from just one agent:

1. Log in to your Dial.Plus account
2. Navigate to the Agents tab
3. Click on the specific agent you want to manage
4. Open the Knowledge sub-tab
5. Find the knowledge entry you want to remove
6. Click the Trash icon next to it
7. Confirm to delete it from that agent's knowledge base

Why Delete Knowledge?

Removing outdated or incorrect knowledge ensures your AI agent:

• Responds with the most current and accurate information
• Avoids sharing obsolete policies, prices, or procedures
• Maintains consistency with your brand voice and operations

For tips on managing your knowledge base effectively, visit our guide on best practices.