If you've configured Fax.Plus to email you when a new fax arrives, but the notifications aren't reaching you, here's how to troubleshoot.
Check the basics first
1. Confirm email notifications are enabled. Log in to Fax.Plus → Settings → Faxing → Notifications. Make sure email notifications are enabled and the destination email address is correct.
2. Check spam and junk folders. Search your spam folder for "Fax.Plus" or "notification@fax.plus" Notifications can land there, especially in corporate email systems with aggressive filtering.
3. Whitelist our sender domain. Add the following to your email's safe senders list (or have your IT team add to your organization's allow list):
- notification@fax.plus
- notification@app.alohi.com
- The full domain
fax.plusandalohi.com
This prevents your email server from filtering legitimate Fax.Plus notifications.
4. Verify the email address is correct. Typos in the forwarding email address are common. Double-check capitalization and special characters.
Common causes of missing notifications
Corporate email filtering: Many companies' email security systems (Microsoft 365, Mimecast, Proofpoint, etc.) silently quarantine emails from external senders, especially with attachments. Ask your IT team to check the quarantine and whitelist fax.plus and alohi.com.
Distribution list blocks: If you configured forwarding to a distribution list (like team@yourcompany.com), the list's settings may block external senders. Either add Fax.Plus to the list's allowed external senders, or forward to a single mailbox instead.
Inbox storage full: If your inbox is at capacity, new emails bounce. Free up space.
Email server downtime: Rare, but possible. If notifications stopped arriving abruptly across multiple users on your team, your email provider may have had an outage.
Forwarding limit on your plan: Free and Basic plans have limits on how many destination email addresses you can forward to. Check that you're within your plan's limits.
For Enterprise users with multiple forwarding addresses
If you're forwarding to multiple email addresses and only some are receiving notifications, the issue is almost certainly on the receiving side (filtering, quarantine, or address typo). Check each non-receiving address individually.
How to test
To test that forwarding is working:
- Send yourself a test fax (from your fax-enabled phone, another fax service, or a colleague).
- Wait 1-2 minutes.
- Check your forwarding email address.
If the test arrives but real faxes don't, the issue may be specific senders rather than your configuration.
If the test doesn't arrive, configuration is the problem.