How can I use the Auto Retry on Failure option?

The Auto Retry on Failure feature automatically attempts to resend a fax if the initial transmission fails. This helps ensure your fax is delivered even when the recipient’s fax line is busy, temporarily unavailable, or experiences a connection issue.

How Auto Retry on Failure Works

When Auto Retry on Failure is enabled, Fax.Plus will automatically try to resend the fax if the first attempt does not go through. You can customize:

• Number of retries – How many additional times the system will attempt to resend the fax (max 3 retries).
• Delay between each try – The number of minutes the system waits before attempting the next retry (max 720 min delay).

This process continues until:

• The fax is successfully delivered, or
• The maximum number of retry attempts is reached.

When Retries Are Triggered

Retries typically occur when:

• The recipient’s fax line is busy
• The line is temporarily unavailable
• There is a network or connection interruption
• The fax machine does not respond during the transmission attempt

How to Enable Auto Retry on Failure

Web App

1. Go to the Send Fax page.
2. Open the Settings panel.
3. Enable Auto Retry on Failure.
4. Set your preferred number of retries and delay between attempts.
5. Send your fax.

iOS & Android Apps

1. Launch the Fax.Plus app.
2. Go to Send Fax.
3. To the top left side of your screen, find the Gear ⚙️ icon and toggle ON on the option for Retry.
4. Specify the number of retry attempts for fax sending in case of failure. Additionally, you can adjust the time intervals between each retry.
5. Click on Save.

Your selected settings will automatically apply to the current fax transmission.

Best Practices

• Use 2-3 retries when sending to busy office fax lines.
• Set a short delay (1–3 minutes) if you need the fax delivered quickly.
• Use longer delays if the recipient’s fax line is frequently busy.

Related Features

• Auto Resume on Partial Send – Continues sending a fax from where it stopped if the transmission was interrupted.
• Scheduled Transmission – Send a fax at a specific date and time.