Who can use this feature?
Available on the Enterprise plan.
Accessible to Owners and Admins on Web App.
Some organizations may require more than one Fax.Plus account — for example, one account for HIPAA-compliant users and another for non-HIPAA users. While it’s not possible to connect multiple Fax.Plus accounts to the same Azure SSO portal, you can set up separate Azure instances to achieve this.
How It Works
- You can create two installations/instances of the Alohi app in Azure.
- Each Azure instance can then be linked to a different Fax.Plus account (e.g., one HIPAA, one non-HIPAA).
- This setup allows your organization to manage users across different compliance needs while still using Azure SSO.
Important Considerations
- Unique emails required: The same email address cannot be used on both Fax.Plus accounts. Each user must have a unique email per account.
- User conflicts: If a user is assigned to both Azure apps, it may cause issues with SSO authentication. Carefully manage which users are linked to each instance.
- Separate management: Each Fax.Plus account will need to be managed independently in Azure (e.g., configuration, user assignments, permissions).
Recommended Setup Steps
- In Azure, create a new instance of the Alohi app for each Fax.Plus account you want to connect.
- Assign the correct users to each Azure app instance based on their compliance requirements.
- Link each Azure app instance to its corresponding Fax.Plus account.
- Test SSO access to confirm that users can log in without conflicts.
Tip: For organizations with both HIPAA and non-HIPAA users, keep account membership and user assignments clearly separated to avoid login issues. Use consistent naming conventions in Azure (e.g., Fax.Plus – HIPAA and Fax.Plus – Standard) for clarity.