How can I fix login issues with Fax.Plus or Sign.Plus add-ins?

If you’re being asked to log in every time you use the Fax.Plus or Sign.Plus add-ins, the issue may be related to your internet browser settings - specifically, how it handles cookies or tracking protection.

Browsers that block cookies or clear them regularly may prevent you from staying logged in. Unfortunately, this behavior is controlled by the browser and cannot be fixed from our side.

Recommended Solutions

To ensure a smoother experience and stay logged in, we recommend either:

• Whitelisting the following URLs in your browser settings:
• https://app.sign.plus/
• https://app.fax.plus/ 
• Switching to a more compatible browser, such as Google Chrome.

How to whitelist Sign.Plus and Fax.Plus in common browsers

Google Chrome

1. Open Chrome and go to Settings.
2. Under Privacy and security, click Third-party cookies.
3. Click on Add and enter each of the following URLs:
   
   • https://app.sign.plus
   • https://app.fax.plus 
4. Click Add.

Mozilla Firefox

1. Open Firefox and go to Settings > Privacy & Security.
2. Under Enhanced Tracking Protection, click Manage Exceptions next to Cookies and Site Data.
3. Enter each of the following URLs:
   
   • https://app.sign.plus
   • https://app.fax.plus 
4. Set both to Allow and Save Changes.

Microsoft Edge

1. Go to Settings > Cookies and site permissions > Manage and delete cookies and site data.
2. Select Allow sites to save and read cookie data.
3. Click Add next to Allow.
4. Enter each of the following URLs:
   
   • https://app.sign.plus
   • https://app.fax.plus 
5. Click on Add. 

Safari (macOS)

1. Go to Settings > Privacy.
2. Uncheck Prevent cross-site tracking (if enabled).
3. Go to Advanced and ensure that Block all cookies is not checked.
4. Restart Safari and try again.